KPIs

The KPIs page brings your key operational and account metrics together in one place. Rather than piecing together data from multiple pages, you can come here to get a high-level snapshot of how your account is performing across the areas that matter most.

Understanding Your Metrics

The KPIs page displays trend values for your core operational metrics. These numbers give you a quick read on where things stand without needing to dig into individual orders or shipments. At a glance, you can see whether key indicators are trending up, holding steady, or dropping, which helps you stay proactive rather than reactive.

Use this page as your starting point when reviewing account performance. If a metric looks off, you can drill into the relevant section of the platform to investigate further.

Suggested Review Routine

A good practice is to check your KPIs on a weekly basis. During your review, look at the trend values and cross-reference any spikes or drops against your recent inbound and outbound volume. For example, if you see a sudden increase in a particular metric, consider whether it lines up with a large inbound shipment you received that week or a promotional push that drove higher outbound orders.

This kind of regular cross-referencing turns the KPIs page into a powerful early warning system. Instead of discovering issues after they have already caused problems, you can catch them while they are still developing and take corrective action sooner.

Monitoring Trends

Beyond weekly reviews, the KPIs page is valuable for longer-term trend monitoring. Over time, you will build an intuition for what your normal operating ranges look like. When a metric moves outside of those ranges, it becomes a signal worth investigating. Maybe fulfillment times are creeping up, or return rates are higher than usual. These trends can point to underlying issues in your supply chain, product quality, or warehouse operations that are worth addressing before they escalate.

Treating the KPIs page as a weekly review baseline helps you stay on top of your account's health and gives you the data you need to have informed conversations with the warehouse team when something needs attention.